1. What information do we gather?
Registration is Compulsory on our site in order to Make a purchase, you may be asked to enter your name, email address other details to help with your purchase.
• Personal information (such as your name, email address and others) which you provide to us by singing up and creating a personal login access can be use for our email marketing purposes, or by contact our customer support team, send us an email, or communicating with us in any other way. We use that information to contact you regarding the provision of our Services.
• Invoicing information (such as the Screenshot of your proof of payment, that you provide to us when you choose to buy our paid services/products). We use such information to identify you, verify your purchase of our Services/Products, and for invoicing purposes, as applicable.
• Email lists and end-user data. When you add an emailing list to your account, we have and may access the data on that list only in purposes of providing services to you (such as support and/or customer care and/or our marketing purposes).
• Profile and demographic data. We collect such data in order for them to be used to personalize our Services and display information on this web site and any requested email communications in a way that is more relevant to you.
• Marketing preferences, or responses to voluntary customer satisfaction surveys (customer feedback). To improve our marketing communications, we may collect information about interaction with, and responses to, our marketing communications.
• Online activity information. We may receive personal information about you when you use the Services or your activity when visiting our website; this may include your IP address, your operating system, your browser ID, your browsing activity and other online identifiers (to the extent that they are personal information), and other personal information that you provide to us online.
2. How We use Your Personal Information?
We use personal information to carry out our business activities and provide our Services. The purposes for which we use your personal information may differ based on our relationship, including the type of communications between us and the Services we provide.
The main purposes include using Personal Information to:
• Authenticate you when logging in to your account;
• Communicate with you and other individuals; We may communicate with you about your account and provide you with customer care and support when needed. We may also contact you in order to send you system alert messages such as planned outages, new or updated features, change in our legal terms, compliance and abuse warnings etc.
• Assess your eligibility for payment plans, process of payments and collect money owed to us; This may include for example sending you invoices, payment receipts, unpaid/overdue invoices, or alerting you about any other invoicing or payment issues. To check and enforce compliance with our Terms of Use. We may access data about the use of our Services in order to check if you comply with our Terms of Use and our Anti-spam policy.
• Improve the quality of our Services; we may use aggregated data about the use of our services and visit to our website in order to improve our services. We may share this aggregated data with third parties (such us google analytics etc). We may also contact you in order to ask you to give as feedback about the quality of our services your satisfaction upon using them or any complaints or suggestions you may have that can help us improve the quality of the services that we offer.
• Prevent, detect and investigate crime, including fraud and money laundering, and analyse and manage other commercial risks; carry out research and analysis, including analysis of our customer base and other individuals whose personal information we collect,
• Carry out market researches, including customer satisfaction surveys and assess the risks faced by our business;
• Provide marketing information in accordance with preferences you have disclosed to us about (marketing information may be relate to Services subject to your preferences);
• Personalize your experience when you use the Services presenting information and advertisements tailored to you. We may contact you from time to time in order to provide you with suggestions for better use of our services, or new features or new products available.
• Manage complaints, feedback and queries, and handle requests for data access or correction, or the exercise of other rights relating to personal information;
3. Data Sharing and Transfers
We under no circumstances sell or share with others your end-user data. In connection with the purposes described above (see section above ‘How we use your personal information’), we may need to share specific personal information (Such as use/account identification information, Billing-payment and other financial related information’s, services and site usage related info) with third parties. These third parties may include our group companies and external third-party service providers (such as support and hosting service providers, banks and financial institutions that service our accounts, and other third-party vendors and outsourced service providers that assist us in carrying out our business activities). We may also share personal information with government or other public authorities (including, but not limited to, courts, regulatory bodies, law enforcement agencies and tax authorities. We or our partners also may use technologies (such as cookies) to collect information about your activities on our website or other sites in order to provide you with advertising based on your interests.
4. The Security and Protection of Your Personal Information
We do not store, access or process our customer credit card information. We use third party payment and subscription billing services for those purposes.
5. How Long Do We Keep Your Personal Information
We will keep your personal information for as long as is necessary for the purposes for which we collect it and always in accordance with any applicable statutory data retention periods. The exact time period will depend on the purpose for which we hold your information but in no event this period will be longer than 12 months upon inactivity of your account.
6. Website Usage
At times, we may use your IP address to help diagnose problems with our hardware and software infrastructure, and to administer our website. These processes do not link your IP address to any personally identifiable information. We also use tracking information (such as cookies) to analyze user visits to different pages on our site. This helps us design and operate a website that delivers the information you want.
7. Privacy Policy Modifications
Our Privacy Policy may be amended from time to time.
8. Your Consent
By accepting this Privacy Policy and by granting your express consent, you accept the processing of your personal information, as set forth and for the purposes described in this Privacy Policy.
9. About this Policy
If you have any questions about our Privacy Policy, the information we collect from you online, our practices on this site, or any other issue regarding your dealings with this website, please contact us at: [email protected]